Privacy Policy

We may collect personal information that users voluntarily provide when using our website, submitting forms, registering for events, purchasing tickets, contacting us, or communicating with our team.

The information we may collect includes:

• Full name
• Email address
• Phone number
• Billing address
• Mailing address
• Company or organization name
• Event registration details
• Ticket booking details
• Selected ticket category or seat information
• Payment-related information
• Sponsor inquiry details
• Volunteer application details
• Feedback or survey responses
• Customer support messages
• Any other information submitted through our website or communication channels

We may also collect certain technical information automatically when users visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring website
• Approximate location
• Cookies and tracking data
• Website usage and interaction data

When users register for an event or purchase tickets, we may collect and store information needed to process the registration or booking.

This may include the user's name, email address, phone number, ticket type, selected seats, booking reference, payment status, event details, and confirmation information.

This information is used to manage ticket bookings, send confirmations, provide event updates, support venue entry, prevent duplicate bookings, and maintain event records.

Payments may be processed through third-party payment providers.

We do not store full credit card numbers, debit card numbers, CVV codes, or complete payment credentials on our own servers unless specifically stated. Payment information is handled securely by the applicable payment processor according to its own terms, privacy policy, and security standards.

We may store limited payment-related details such as transaction status, payment reference number, invoice details, order amount, refund status, and booking confirmation records for business, accounting, support, and legal purposes.

For events that use digital tickets, QR codes, or entry verification systems, we may collect and store ticket verification records.

This may include:

• Booking reference
• Ticket ID or QR code reference
• Event name
• Seat or ticket category
• Verification status
• Date and time of scan
• Entry status
• Staff verification record

This information is used to manage event entry, prevent duplicate ticket use, improve event security, and maintain accurate attendance records.

Our website may include forms for general inquiries, event inquiries, sponsorship requests, volunteer applications, feedback, or other submissions.

When users submit these forms, we may collect the information provided and use it to review the request, respond to the user, manage internal records, and take appropriate follow-up actions.

We may store form submissions for administrative, operational, communication, and recordkeeping purposes.

We may use personal information for the following purposes:

• To operate and maintain our website
• To provide event management services
• To process event registrations and ticket bookings
• To send booking confirmations and event updates
• To manage payments, refunds, and transaction records
• To verify tickets or QR codes at the venue
• To respond to inquiries and customer support requests
• To manage sponsor, volunteer, and feedback submissions
• To communicate important event-related information
• To improve website performance and user experience
• To monitor website traffic and usage trends
• To prevent fraud, misuse, duplicate ticket use, or unauthorized access
• To comply with legal, tax, accounting, and business obligations
• To enforce our Terms and Conditions and other policies
• To send marketing or promotional communications where permitted

We may use email, phone, or SMS to communicate with users regarding event registrations, ticket bookings, confirmations, reminders, updates, cancellations, customer support, sponsor inquiries, volunteer coordination, or other service-related matters.

Users may also receive marketing or promotional communications if they have subscribed, opted in, or otherwise permitted such communication.

Users may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly. However, transactional or service-related messages may still be sent when necessary.

Our website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to improve website functionality, remember preferences, analyze traffic, and enhance user experience.

Cookies may be used for:

• Website functionality
• Security
• User preferences
• Session management
• Analytics and performance tracking
• Marketing or advertising, where applicable

Users may disable cookies through browser settings. However, disabling cookies may affect certain website features or functionality.

We may use analytics tools to understand how visitors interact with our website.

Analytics tools may collect information such as IP address, device type, browser type, visited pages, session duration, referral source, and general interaction data.

This information helps us improve website performance, understand visitor behavior, identify technical issues, and improve our services.

We do not sell personal information in the ordinary course of business.

We may share limited personal information with trusted third parties when necessary to operate our website, provide services, process payments, manage events, communicate with users, or comply with legal obligations.

We may share information with:

• Payment processors
• Website hosting providers
• Email and SMS service providers
• Analytics providers
• Ticketing or QR verification tools
• Customer support tools
• Event venues
• Event staff or authorized personnel
• Sponsors, vendors, or partners where necessary for event operations
• Professional advisors such as accountants, attorneys, or consultants
• Government authorities, courts, or regulators when required by law

Third-party service providers are expected to use personal information only as necessary to provide their services to us.

Our website may contain links to third-party websites, payment gateways, social media platforms, maps, ticketing tools, sponsor websites, vendor websites, or partner services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

When users access third-party websites or services, their information will be governed by the privacy policy and terms of that third party.

We encourage users to review the privacy policies of any third-party services they use.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The type of information collected
• Event recordkeeping requirements
• Payment, tax, or accounting obligations
• Customer support needs
• Legal or regulatory requirements
• Fraud prevention and security needs
• Dispute resolution or enforcement requirements
• Business and administrative needs

When information is no longer needed, we may delete, anonymize, or securely store it in accordance with applicable laws and internal policies.

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include secure hosting, access controls, limited access to personal data, password protection, encryption where appropriate, monitoring, and use of trusted service providers.

However, no website, server, database, payment system, or electronic transmission is completely secure. Therefore, we cannot guarantee absolute security of personal information.

Users are responsible for keeping their account details, confirmation emails, tickets, QR codes, and devices secure.

Depending on applicable law and the user's location, users may have certain rights regarding their personal information, including the right to:

• Request access to personal information we hold
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Request information about how personal information is used or shared

To exercise any available rights, users may contact us using the contact details provided in this Privacy Policy.

We may need to verify the user's identity before processing certain requests. Some requests may be limited by legal, security, operational, or recordkeeping requirements.

Our website and services are not intended for children under the age of 13, or the minimum age required by applicable law.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete such information.

If you believe a child has provided personal information to us, please contact us.

If users access our website from outside the United States, their information may be transferred to, stored, or processed in the United States or other locations where our service providers operate.

By using our website or services, users understand that their information may be processed in countries where privacy laws may differ from those in their location.

We will take reasonable steps to protect personal information in accordance with this Privacy Policy and applicable laws.

If Front Row Eventz is involved in a merger, acquisition, sale, restructuring, financing, transfer of assets, or similar business transaction, personal information may be transferred as part of that transaction.

If such a transfer occurs, we will take reasonable steps to ensure that personal information remains protected in accordance with applicable privacy obligations.

We may disclose personal information if we believe it is necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes
• Respond to lawful requests from public authorities
• Protect our rights, property, safety, or business interests
• Protect users, customers, staff, event attendees, or the public
• Detect, prevent, or investigate fraud, security issues, or illegal activity
• Enforce our Terms and Conditions or other agreements

We may use limited personal information to send promotional messages, event announcements, offers, newsletters, or marketing communications where permitted by law.

We may also use advertising or remarketing tools that rely on cookies or similar technologies to show relevant content or ads.

Users may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Users are responsible for ensuring that the information they provide is accurate, complete, and up to date.

If user information changes, users may contact us to request an update or correction.

We are not responsible for issues caused by inaccurate, outdated, or incomplete information provided by users.

We may update or modify this Privacy Policy from time to time.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Changes will become effective when posted on the website unless otherwise stated.

Users are encouraged to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.

Continued use of our website or services after changes are posted means users accept the updated Privacy Policy.

If you have any questions, concerns, requests, or complaints about this Privacy Policy or how we handle personal information, please contact us:

Company Name

Front Row Eventz LLC

Website

https://www.frontroweventz.com

Email

info@frontroweventz.com

Phone

+1 224 252 0301

Physical Address

25 Telser Rd, #51Lake Zurich, IL 60047United States

Mailing Address

PO Box #51Lake Zurich, IL 60047United States